AWT is more than just a parts distributor and fabricator – we are partners committed to customer service. We demonstrate our focus on customer service with an array of field support services that go beyond implementation. We work with you through the commissioning and integration process, ensuring a strong start even before installation. We’re also ready to to support you through any issues post-commissioning, providing maintenance, overhaul, and repair services (MRO) that decrease downtime, and increase your bottom line.
For more than 40 years, AWT has built a business centered on customer service and partnerships. From consulting and part selection, to custom design and engineering, our team provides the industry’s best onsite training, remote technical support, and in-the-field service support.
AWT backs all of our actuators with support and service from factory-trained technicians. We take a collaborative approach with each client, working closely with client operations teams, and collaborating to ensure every system we place in the field is calibrated to project specifications and fully-functional for a more confident, timely start-up.
Our Field Services team brings almost three decades of experience to every client site. We specialize in tackling some of the industry’s toughest problems in challenging environments, and these experiences inform our training and consultation. On-site training and experienced technicians with boots on the ground ensure seamless commissioning and integration.
With more than 28 years of providing outstanding Field Services to clients across a wide variety of industries and environments, our team understands the precision and communication necessary to position our clients for long term success.
The commissioning services and activities that we offer ensure AWT products and solutions conform to every field site, project, and service contract requirement. Our field service team performs a variety of tests and adjustments to ensure complete integration of our actuators with your job site, including:
Data points from these tests and services are provided to our clients daily in Labor, Equipment, & Material reports (LEMS). Through this daily report and the collaboration of our team with client operational teams, we strive to ensure projects proceed according to established timelines, and eliminate costly delays.